Dog Transport UK
Last updated: 22nd February 2026
1. Definitions
• “Company” refers to Dog Transport UK.
• “Client” refers to the person booking the transport service.
• “Animal” refers to the animal(s) being transported.
2. Booking & Payment
2.1 A booking is confirmed only upon receipt of a deposit or full payment.
2.2 Full payment must be made prior to transport unless agreed in writing.
3. Cancellations & Refunds
3.1 Deposits are non-refundable unless the Company cancels the service.
3.2 Tiered Cancellation Policy: Cancellations made 48–72 hours before collection will result in the loss of the deposit. Cancellations made within 48 hours of the scheduled collection time will be charged 100% of the booking fee, unless the Company re-books the slot, in which case a partial refund may be offered at our discretion.
4. Collection, Delivery & Waiting Fees
4.1 The Company allows a 15-minute waiting window. Delays beyond this incur a “Waiting Fee” of £25 per 30 minutes.
4.2 Failed Delivery: If the Client is not present, the Animal may be placed in a local boarding kennel at the Client’s sole expense, including all boarding fees and additional transport costs.
4.3 Equipment: The Client must provide a secure, well-fitted collar/harness and lead. The Company is not liable for escapes or injuries resulting from faulty or ill-fitting equipment provided by the Client.
5. Animal Welfare & Emergency Care
5.1 The Company holds a DEFRA Type 2 Transporter Authorisation. Certificate Number available at dog-transport.co.uk.
5.2 Emergency Care: The Company is authorised to seek veterinary attention at its discretion if the Client is unreachable. The Client is responsible for all costs incurred if it is deemed that the Company is not at fault, or if the emergency arises from pre-existing medical/health conditions not disclosed at the time of booking.
6. Restricted & Exempted Breeds (Dangerous Dogs Act 1991)
6.1 Disclosure Requirement: The Client must disclose at the time of booking if the Animal is a “typed” breed or is currently registered on the Index of Exempted Dogs under the Dangerous Dogs Act 1991 (https://www.legislation.gov.uk/ukpga/1991/65/contents). This includes, but is not limited to, the XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro, as well as any other breed subsequently added to the UK banned list.
6.2 The Client must provide a Certificate of Exemption and proof of Third-Party Liability Insurance 48 hours prior to travel.
6.3 All exempted breeds must be muzzled and leashed according to UK law during all stages of transport and handover.
6.4 The Company reserves the right to refuse transport without refund if the Client fails to disclose a restricted breed or provide the required legal documentation.
7. Liability & Consumer Rights
7.1 Liability for death or injury caused by Company negligence is not excluded, per the Consumer Rights Act 2015.
7.2 The Company is not liable for illness or death from pre-existing conditions, natural stress, or business-related losses (e.g., loss of profit/opportunity).
8. Force Majeure
8.1 The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: severe weather, government restrictions, vehicle breakdown, road closures, or industrial action.
9. Data Protection & Severability
9.1 Data is handled per the Data Protection Act 2018.
9.2 Severability: If any part of these Terms is found unenforceable, the remainder stays in effect.
10. Governing Law
These terms are governed by the laws of England and Wales.